Warranty Information

This Warranty Information page explains how warranty support may apply to products purchased from Spiffy Cart Services Limited, including orders placed through www.spiffycart.com or through other official sales channels. Warranty coverage may vary depending on the product manufacturer, product type, or terms specified at the time of purchase.

Customers may review warranty details on the product listing, quotation, or invoice where applicable.

  1. Warranty Coverage

Many products supplied by Spiffy Cart Services Limited may include a manufacturer’s warranty, which may vary depending on the brand or product category.

  • Some products may include a limited warranty period of up to 12 months, unless a different period is specified by the manufacturer or indicated at the time of purchase.
  • Warranty coverage generally relates to manufacturing defects or hardware malfunctions occurring during normal and intended use.
  • Certain product categories such as software, consumables, accessories, or batteries may have shorter warranty periods or may be covered only by the manufacturer’s terms.
  • Refurbished or pre-owned products, where offered, may have a different warranty period, which may be specified on the product listing, quotation, or invoice.

Customers are encouraged to review the warranty information provided with each product.

  1. Situations That May Not Be Covered

Warranty support may not apply in certain circumstances, including but not limited to:

  • Damage resulting from misuse, accidental damage, or improper installation.
  • Damage related to electrical surges, power fluctuations, or liquid exposure.
  • Products that have been modified or repaired by unauthorized service providers.
  • Normal wear and tear, including cosmetic changes such as scratches or reduced battery performance over time.
  • Software-related issues, viruses, or loss of stored data.

Actual coverage may depend on the manufacturer’s warranty terms and the condition of the product.

  1. Warranty Claim Process

Customers who believe a product may have a warranty-related issue may contact the company for assistance.

When submitting a request, customers may be asked to provide:

  • Order number or invoice reference
  • Proof of purchase
  • A description of the issue observed

In some cases, basic troubleshooting steps may be suggested to determine the nature of the problem.

If a product needs to be inspected, customers may be requested to return the item with relevant accessories and packaging where available.

After inspection, possible outcomes may include repair, replacement, or another appropriate resolution depending on the product condition and applicable warranty terms.

  1. Warranty Limitations

Warranty support may depend on the manufacturer’s policy and the specific product purchased.

  • In certain situations, repair or replacement may be provided with an equivalent product if the original item is unavailable.
  • Warranty service may apply to the original purchaser where proof of purchase is available.
  • Customers may be requested to deliver the product to the designated service location unless alternative arrangements are agreed.
  1. Consumer Rights

This warranty information is intended to operate in accordance with applicable consumer protection laws, including the Consumer Protection Act 2012 Kenya. Nothing in this policy is intended to limit or exclude any statutory rights that customers may have under applicable law.

Contact for Warranty Support

For warranty-related inquiries or assistance, customers may contact:

Spiffy Cart Services Limited
City House, Standard Street
3rd Floor, Room 301
Nairobi, Kenya

📞 Phone: +254 (0) 725 500070
📧 Email: sales@spiffycart.com
🌐 Website: www.spiffycart.com

Working Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday & Public Holidays: Closed