Returns & Exchange Policy

This Returns & Exchange Policy explains the conditions under which products purchased from Spiffy Cart Services Limited may be returned, exchanged, or reviewed for refund. The purpose of this policy is to provide clear guidance on how return requests are handled. By purchasing from the company, customers acknowledge and agree to the terms outlined below.

  1. Eligibility for Returns

Customers may request a return within 7 days of receiving the product, subject to the following conditions:

  • The product should be unused and returned in its original condition where reasonably possible.
  • The product should include original packaging, accessories, manuals, and related materials where applicable.
  • Proof of purchase, such as a receipt or order confirmation, may be required.

Return requests are reviewed based on the condition of the product and the circumstances of the request.

  1. Products That May Not Be Eligible for Return

Certain products may not be eligible for return or exchange due to their nature or usage. These may include:

  • Software, licenses, or digital products once opened, activated, or delivered electronically.
  • Consumable items such as ink cartridges, toner, and batteries once opened or unsealed.
  • Products that show signs of misuse, accidental damage, or unauthorized modification.
  • Products clearly identified at the time of purchase as clearance items or final sale items.
  1. Damaged or Defective Products

If a product appears damaged or defective upon delivery or collection, customers are encouraged to notify the company as soon as reasonably possible.

The product may be reviewed through inspection or testing to determine the appropriate resolution, which may include repair, replacement, or another suitable remedy where applicable.

  1. Exchanges

Customers may request an exchange within 7 days of receiving the product, subject to product condition and availability.

  • If the replacement product has a higher price, the customer may be required to pay the price difference.
  • If the replacement product has a lower price, the price difference may be adjusted or refunded depending on the circumstances.

Exchange requests are subject to product availability and review.

  1. Refunds

Refund requests may be considered where a return has been approved.

  • Approved refunds are generally processed using the original payment method, where possible.
  • Processing times may vary depending on the payment provider, bank, or payment platform.
  • Delivery or shipping fees may not be refundable unless the return relates to an error in the order or a confirmed product defect.

In some cases, a restocking or handling fee may apply, particularly where a return is requested for reasons unrelated to product condition.

  1. Return Process

Customers who wish to request a return or exchange may follow the general process below:

  1. Contact the company with the order number and details of the product.
  2. Provide a brief description of the reason for the return request.
  3. The request will be reviewed and instructions may be provided for returning the item if eligible.
  4. Items may be returned to the physical store or through an agreed courier service.

Customers are encouraged to package items appropriately to reduce the risk of damage during return transport.

  1. Consumer Rights

This Returns & Exchange Policy is intended to operate in accordance with applicable consumer protection regulations, including the Consumer Protection Act 2012 Kenya. Nothing in this policy is intended to limit any statutory rights that customers may have under applicable law.

Contact for Returns & Exchanges

Customers who require assistance with returns or exchanges may contact:

Spiffy Cart Services Limited
City House, Standard Street
3rd Floor, Room 301
Nairobi, Kenya

📞 Phone: +254 (0) 725 500070
📧 Email: sales@spiffycart.com
🌐 Website: www.spiffycart.com

Working Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday & Public Holidays: Closed