Privacy Policy

This Privacy Policy explains how Spiffy Cart Services Limited collects, uses, stores, and protects personal information when customers visit www.spiffycart.com, place orders, or interact with the company’s services. The purpose of this policy is to provide transparency about how information is handled and how individuals may manage their personal data.

  1. Information We Collect

When customers use the website or place an order, certain information may be collected to process transactions and provide services. This may include:

  • Personal information: such as name, phone number, email address, and billing or delivery address.
  • Order information: including products purchased, order history, and communication related to orders or support requests.
  • Payment information: limited details required to process payments through authorized payment service providers.
  • Technical information: such as IP address, browser type, device type, and general website usage data collected for analytics and system improvement.

Information is collected only where reasonably necessary for business operations or legal requirements.

  1. How Information May Be Used

Information collected through the website or customer interactions may be used for purposes such as:

  • Processing orders and arranging delivery.
  • Communicating with customers about orders, inquiries, or service requests.
  • Maintaining customer records and transaction history.
  • Improving website functionality, product listings, and customer support services.
  • Meeting legal, tax, or regulatory obligations.

Personal information is not sold to third parties for marketing purposes.

  1. Sharing of Information

In certain situations, information may be shared with third-party service providers who assist in operating the business. These may include:

  • Payment processors that facilitate secure payment transactions.
  • Courier or logistics providers responsible for delivering orders.
  • Technology service providers involved in website hosting, maintenance, or analytics.

These service providers may receive only the information necessary to perform their specific functions and are generally expected to handle such information in accordance with applicable privacy and security practices.

  1. Data Protection and Security

Spiffy Cart Services Limited uses reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, misuse, or loss. Payment-related information transmitted during transactions is typically processed through secure systems provided by authorized payment platforms.

While reasonable steps are taken to protect information, no internet-based system can guarantee complete security.

  1. Individual Rights

Individuals may have certain rights regarding their personal information under applicable data protection laws, including the Kenya Data Protection Act 2019. Depending on the circumstances, these rights may include:

  • Requesting access to personal information held by the company.
  • Requesting correction of inaccurate or incomplete data.
  • Requesting deletion of information where legally permitted.
  • Withdrawing consent for specific types of data processing where applicable.

Requests related to personal data may be submitted using the contact information provided below.

  1. Cookies and Website Tracking

The website may use cookies or similar technologies to support website functionality, analyze site usage, and improve user experience. Cookies may collect general information such as pages visited or session activity.

Most web browsers allow users to control or disable cookies through browser settings. Some website features may not function as intended if cookies are disabled.

  1. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfill business purposes, comply with legal obligations, maintain financial records, or resolve disputes.

When information is no longer required for these purposes, reasonable steps may be taken to securely delete or anonymize it.

  1. Third-Party Websites

The website may contain links to third-party websites or services that operate independently from Spiffy Cart Services Limited. These external websites may have their own privacy policies and data handling practices. Visitors are encouraged to review the privacy policies of those websites before providing personal information.

  1. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes. When updates are made, the revised policy will be posted on this page with the updated information.

Continued use of the website after updates may indicate acknowledgment of the revised policy.

Contact Information

For questions about this Privacy Policy or requests related to personal information, customers may contact:

Spiffy Cart Services Limited
City House, Standard Street
3rd Floor, Room 301
Nairobi, Kenya

📞 Phone: +254 (0) 725 500070
📧 Email: sales@spiffycart.com
🌐 Website: www.spiffycart.com

Working Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday & Public Holidays: Closed