Shipping & Delivery Policy
This Shipping & Delivery Policy explains how orders placed with Spiffy Cart Services Limited may be collected or delivered. The policy outlines available delivery options, estimated timelines, and responsibilities related to shipping. By placing an order, customers acknowledge and agree to the terms described below.
- Order Collection and Delivery Options
Personal Pickup (Nairobi Office)
Customers may choose to collect their orders from the company office during working hours:
Spiffy Cart Services Limited
City House, Standard Street
3rd Floor, Room 301
Nairobi, Kenya
Collection hours:
- Monday – Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 3:00 PM
- Sunday and Public Holidays: Closed
Customers may be required to present identification or order confirmation when collecting goods.
Delivery Within Nairobi
Delivery services may be available within Nairobi depending on the order details and delivery arrangements. In certain cases, Cash on Delivery may be available for orders delivered within or near the Nairobi CBD when agreed during order confirmation.
Delivery Outside Nairobi
Orders delivered outside Nairobi are typically shipped through courier or logistics partners. Estimated delivery timelines may vary depending on the destination, courier service, and order processing time. Advance payment may be required for orders delivered outside Nairobi.
In many locations outside Nairobi, customers may be requested to collect their orders from the designated courier office or delivery point in their town.
- Delivery Fees
Delivery charges are calculated based on order size, delivery location, and courier arrangements. Orders above KES 250,000 may qualify for reduced or no delivery charges within Nairobi, depending on delivery requirements.
- Standard delivery fees for non-bulky goods may start from KES 500 within certain locations.
- Delivery fees for bulky or specialized items may be quoted separately before dispatch.
- Delivery costs may vary based on courier charges or logistical requirements.
Delivery fees and arrangements may be reviewed or updated from time to time.
- Proof of Delivery
A delivery record or signed delivery note may be used to confirm that goods were delivered to the customer, their representative, or another person designated to receive the order.
Customers are encouraged to ensure that an authorized person is available to receive and verify deliveries.
- Partial Deliveries
In some cases, orders may be delivered in more than one shipment if items are sourced from different locations or are available at different times.
Where possible, customers will be informed if an order will be delivered in separate shipments.
- Use of Courier or Logistics Partners
Spiffy Cart Services Limited may use third-party courier or logistics providers to deliver goods. Delivery timelines and service quality may depend on the selected courier provider.
If a customer chooses to arrange their own courier service, the customer assumes responsibility for coordinating pickup and delivery with the courier.
- Special Delivery Arrangements
Customers who require alternative delivery arrangements may contact the company to discuss available options. Any additional costs related to special delivery requests may be communicated before the order is dispatched.
- Delivery Delays
Estimated delivery timelines are provided as a general guide and may vary depending on factors such as order processing time, courier schedules, traffic conditions, weather, or other logistical factors.
If delays occur, customers will be informed where reasonably possible.
- Inspection Upon Receipt
Customers are encouraged to inspect goods upon delivery or collection to confirm that the items received match the order.
If a product appears damaged, incomplete, or different from the order, customers should notify the company within two (2) business days of receiving the goods so the issue can be reviewed.
- Evaluation, Demonstration, or Consignment Items
Products provided for evaluation, demonstration, or temporary use may be subject to agreed return conditions. Where applicable, such items should be returned in their original condition within the agreed evaluation period unless a different arrangement is confirmed.
Contact Information
For delivery inquiries or order support, customers may contact:
Spiffy Cart Services Limited
City House, Standard Street
3rd Floor, Room 301
Nairobi, Kenya
📞 Phone: +254 (0) 725 500070
📧 Email: sales@spiffycart.com
🌐 Website: www.spiffycart.com
Working Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday & Public Holidays: Closed