General Terms and Conditions
These General Terms and Conditions govern the use of the website www.spiffycart.com and the purchase of products or services from Spiffy Cart Services Limited. By accessing or using this website, customers agree to comply with these terms. If you do not agree with any part of these terms, you should discontinue use of the website.
- About the Website
The website www.spiffycart.com is operated by Spiffy Cart Services Limited, a business based in Nairobi, Kenya. The platform provides information about electronics, networking equipment, security systems, telephony equipment, power-backup solutions, and related technology products. Customers may place orders online, request quotations or invoices, or contact the company for product inquiries and support services.
- Product Information
Spiffy Cart Services Limited aims to provide accurate descriptions, specifications, and images of products displayed on the website. However, product details may occasionally change due to updates from manufacturers or suppliers.
- Product images are provided for illustration purposes.
- Specifications, availability, and pricing may change without prior notice.
- Customers are encouraged to confirm product details where necessary before completing a purchase.
- Orders and Order Acceptance
Customers may place orders through the website or request quotations before completing a purchase.
Once an order is placed, confirmation may be provided through email, invoice, or order notification. Acceptance of an order generally occurs when payment has been received and the order is processed for fulfillment.
Spiffy Cart Services Limited may contact the customer if additional information is required to complete the order.
- Pricing and Payments
Prices displayed on the website are generally listed in Kenya Shillings (KES) unless otherwise specified.
Available payment options may include mobile money services, bank transfers, invoice payments, or other methods specified during checkout or on the invoice.
Orders are typically processed once payment confirmation has been received through the relevant payment channel.
Customers may also request quotations or official invoices, which normally include product details, pricing, and payment instructions.
- Delivery and Shipping
Orders may be delivered within Kenya using available courier or logistics services. Delivery arrangements may depend on the customer’s location, order size, and chosen delivery option.
Estimated delivery timelines are provided as guidance and may vary due to operational or logistical factors. Additional details regarding delivery procedures can be found in the Shipping & Delivery Policy.
- Returns and Exchanges
Customers who wish to return or exchange a product may do so in accordance with the company’s Returns & Exchange Policy.
Products generally need to meet eligibility conditions such as being unused and in their original packaging where applicable. Certain items may not qualify for return due to their nature or manufacturer restrictions.
Customers are encouraged to review the return policy for detailed instructions.
- Warranty Information
Many products supplied through Spiffy Cart Services Limited may include a manufacturer warranty where applicable. Warranty terms may vary depending on the product type or manufacturer.
Customers experiencing product issues may contact the company for assistance with warranty-related inquiries or technical support.
Further information is available in the Warranty Information section of the website.
- Website Use
Users of the website agree to use the platform responsibly and in compliance with applicable laws.
Users should not:
- Attempt to interfere with the operation or security of the website
- Use the website for fraudulent or unlawful activities
- Copy or reproduce website content without permission
All content on the website, including images, logos, and written materials, remains the property of Spiffy Cart Services Limited or its respective owners.
- Privacy and Data Protection
Personal information collected through the website is handled in accordance with the company’s Privacy Policy and applicable data protection laws, including the Kenya Data Protection Act 2019.
Information provided by customers may be used to process orders, communicate about purchases, and improve services.
- Limitation of Liability
While reasonable efforts are made to maintain accurate information and reliable service, Spiffy Cart Services Limited cannot guarantee that the website will always operate without interruption or that all information will remain completely error-free.
The company’s liability is generally limited to the extent permitted under applicable laws.
- Changes to These Terms
Spiffy Cart Services Limited may update these General Terms and Conditions from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page, and continued use of the website indicates acceptance of the revised terms.
- Governing Law
These terms are governed by the laws of Kenya. Any disputes arising from the use of the website or transactions conducted through it may be resolved in accordance with applicable Kenyan laws.
Contact Information
For questions regarding these Terms and Conditions, customers may contact:
Spiffy Cart Services Limited
City House, Standard Street
3rd Floor, Room 301
Nairobi, Kenya
📞 Phone: +254 (0) 725 500070
📧 Email: sales@spiffycart.com
🌐 Website: www.spiffycart.com
Working Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday & Public Holidays – Closed